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Welcome!

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🎯 Filter Data
Showing 1,266 volunteers
👋

Welcome to the TWB 2025 Survey Results!

Your Voice, Your Story

1,266 volunteers shared their thoughts, experiences, and dreams. This dashboard celebrates your voice and shows what matters most to you.

📊
1,266
Volunteers Responded
😊
81%
Happy With Experience
👍
90%
Would Recommend TWB
🌍
125
Countries Represented
🗣️
100+
Languages Spoken
⭐ How Happy Are You With Your Volunteering Experience?
Great news: most of you love being part of the TWB family!
Key Finding

💡 What This Means For You

81% of you are satisfied or very satisfied with your volunteering experience. That shows the strength of this community!

This survey also heard from the 19% who want improvements. Your feedback is driving real change.

402
Very Satisfied
627
Satisfied
237
Want Better
❤️ Why Do You Love Volunteering With TWB?
You could select multiple reasons: here's what matters most
🚧 What's Stopping You From Volunteering More?
The biggest challenges you face

🔍 Deep Dive: Your Biggest Challenge

50% of you said finding projects in your language combinations is the #1 barrier. This is important feedback that tells TWB where to focus expansion efforts.

Meanwhile, 18% said lack of time is the challenge, and 10% just signed up recently and are still getting started. If you're new, welcome! Your journey is just beginning.

  • 638 Can't find projects in my language pair: this is the top priority for TWB to address
  • 230 Limited time: life is busy, and every contribution matters
  • 131 Recently signed up: still learning the ropes
  • 100 Want different types of roles: craving variety and new challenges
🌐

Your Global Community

You're part of an incredibly diverse community spanning the globe. Here's a snapshot of who participated in this survey.

👤
25-34
Largest Age Group
🎓
80%
Have University Degrees
💼
69%
Currently Working
🇳🇬
192
Nigeria (Top Country)
🗣️
Spanish
Top Native Language
🎂 Your Age Groups
Volunteers of all generations contributing
🎓 Your Education Levels
A highly educated and skilled community
📍 Where You're From (Top 15)
Representing 125 countries worldwide!
💬 Your Native Languages
Bigger text = more speakers in the community
💼 Your Work Situation
What you do professionally
🧠 Your Fields of Expertise
The diverse skills you bring to the table

🔍 Community Profile Insights

Our community is remarkably well-educated: 80% have university degrees, with 34% holding Master's degrees or higher. This expertise is invaluable for quality humanitarian translation.

Geographically, Nigeria leads with 192 respondents (15%), followed by Italy, Argentina, and France. The African continent is strongly represented, showing TWB's important work in the region.

Most of you work in Communications & Language Services (28%), followed by Education (14%) and Health & Medicine (8%). This professional background directly supports TWB's mission.

📈

Your Volunteering Journey

From brand new volunteers to decade-long contributors, here's how you engage with TWB and what you want to do next.

⏱️
46%
3+ Years With TWB
📅
30%
Active Bimonthly+
📧
84%
Check Email for Tasks
💻
62%
Prefer Desktop/Laptop
📱
18%
Use Mobile Devices
📆 How Long You've Been Volunteering
A healthy mix of newcomers and veterans
🔄 How Often You Volunteer
Every contribution counts, regardless of frequency
🔔 How You Find Tasks
Your preferred notification methods
📱 Your Preferred Devices
What you use to complete tasks

📣 You Want More!

42% of you said you'd actually like to receive more email updates from TWB!

This shows strong engagement and a desire to contribute more when opportunities arise.

532
Want More Emails
682
Happy As Is
🎯 Other Roles You'd Love to Try
Beyond translation: here's what else excites you
Opportunities

🔍 Experience Insights: What This Tells Us

Transcription (630 interested) is your most desired new role, followed by representing your language community (571) and becoming a language expert (531). This shows a strong desire to expand beyond traditional translation.

Nearly half of you (46%) have been with TWB for 3+ years, showing remarkable loyalty. Yet 31% haven't been able to contribute yet, largely due to the language pair availability issue identified earlier.

The data suggests TWB should prioritize: 1) Expanding language pair coverage, 2) Creating more transcription opportunities, and 3) Developing language community leadership roles.

💬

Your Honest Feedback

You shared candid thoughts about your experience. Here's what you said about satisfaction, the platform, and how TWB communicates with you.

⭐
81%
Overall Satisfaction
💻
91%
Platform Satisfaction
📧
54%
Happy With Emails
📈
+32
Net Promoter Score
🤝
90%
Would Recommend
😊 Overall Experience Satisfaction
How you feel about volunteering with TWB
📢 Would You Recommend TWB?
Your likelihood to tell friends and colleagues
🖥️ TWB Platform Satisfaction
How you feel about the volunteer platform
🔧 What You'd Improve on the Platform
Areas where the platform could work better for you
📬 Email Communication Preferences
How you feel about TWB's email updates

🎯 Your Top 3 Platform Priorities

When asked what needs improvement, you were clear:

  • 526 Connect with other volunteers: you want to meet people who speak your languages
  • 429 View and manage tasks: make it easier to find and track work
  • 412 Access training courses: help you develop new skills

The desire for community connection stands out. You want more than just tasks; you want relationships!

🔍 Satisfaction Deep Dive

Your Net Promoter Score of +32 is considered "Great" in industry standards (above +20). This means you're genuinely enthusiastic about TWB and actively recommend it to others.

However, the 19% who are dissatisfied deserve attention. Cross-referencing with other data suggests their main pain points are: 1) Not finding projects in their language, 2) Platform usability issues, and 3) Wanting more human connection with the community.

The good news? These are all solvable challenges. Your feedback is being heard and will shape TWB's priorities for 2026.

🤖

Your Views on AI & Technology

Artificial Intelligence is transforming language work. Here's what you think about it and how you want to contribute to language technology.

🤝
71%
AI Should Assist, Not Replace
⚠️
67%
Concerned About Quality
🎙️
33%
Interested in Voice Work
✍️
41%
Interested in Transcription
📚
89%
Want Training First
🤖 What Role Should AI Play in Your Work?
Your views on AI in humanitarian translation
Important

💬 Your Clear Message on AI

71% of you believe AI should help you do your work better, but never replace you.

You understand that human translators bring cultural nuance, empathy, and judgment that AI cannot replicate, especially for sensitive humanitarian content.

Only 4% are unsure about AI's role. The rest of you have clear, thoughtful opinions on this critical topic.

900
Assist Only
290
Minimal Role
⚠️ Your Concerns About AI
What worries you about AI in translation work
🛠️ Your Language Tech Skills & Interest
Your experience and willingness to contribute
Tech Area
Have Experience
Interested
Need Training
🎙️ Voice Recording
275
416
500
✍️ Transcription
477
522
305
🏷️ Data Annotation
204
371
552
📖 Corpus Development
218
433
551

🔍 AI Insights: What Your Concerns Show

Your #1 concern (67%) is that AI might lower translation quality in underserved languages. This is exactly the type of languages TWB focuses on. Your concern shows deep understanding of the issue.

The concern about misinformation (58%) shows awareness that biased AI training data could spread harmful content. And 55% worry about reduced opportunities for human translators.

What's clear: you see AI as a tool to enhance your work, not replace your judgment. The data shows strong interest in contributing to language tech (transcription, voice recording) with proper training. 89% want training before diving in.

🌍

The 4BC Movement

4 Billion Conversations aims to give everyone tools for fair participation in our multilingual digital world. Here's what you know and how you want to help.

🆕
75%
New to 4BC Movement
🙋
78%
Want to Connect
🌐
55%
Want to Help Translate
🎓
89%
Want Training Support
🗺️
44%
Want to Map Languages
👀 Have You Heard of 4BC?
Current awareness in your community

📢 A Huge Opportunity!

75% of you haven't heard of the 4BC movement yet. But here's the exciting part: you're ready and eager to learn!

Despite low awareness, 78% want to connect with fellow volunteers, and 55% want to help translate for underrepresented languages. The enthusiasm is there; it just needs direction.

947
New to 4BC
234
Heard of It
85
Know It Well
🤝 How Do You Want to Connect?
Your preferred ways to meet other volunteers
🎯 How You Want to Contribute
The 4BC activities that interest you most

🔍 4BC Deep Dive: Your Path Forward

What you want to do: Translation for underrepresented languages (697), text/voice data initiatives (655), and mapping underserved languages (551). These match perfectly with 4BC's mission.

What you need: When asked what support you require, 1,121 of you (89%!) said training through courses or webinars. You're ready to learn and contribute; just show you how!

How you want to connect: 38% prefer virtual-only, 33% want both virtual and in-person, and only 7% want in-person only. This suggests hybrid community-building will reach the most volunteers.

The opportunity: With 75% unaware of 4BC but 78% eager to connect, there's enormous potential for growth. The community is waiting to be activated.